Introduction
Table of Courses
2. Productivity in the Workplace
3. Organizational Change - Managing and Supporting Employees
5. Business Communication - Fundamentals of Business Writing
6. Improve Your Communication Skills & Body Language
7. Communication Skills - Perception and Non-Verbal Communication
Introduction to Time Management
In the modern workplace,
Manage your time
- The advantages of organization, task prioritization, and the significance of mental wellness.
- Time management strategies that the student can experiment with and modify to suit various work environments.
Productivity in the workplace
When employees efficiently finish their jobs and meet organizational goals on schedule, they are deemed "productive."
Favorable workspace
Time management techniques
Defuse tension at work
Healthy work environment
Organizational Change - Managing and Supporting Employees
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Anticipated and unforeseen changes- Management group
Change management procedures-Small business owners
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Winning With Communication - Master Your Communication Skills
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Learn the fundamentals of communication and how they may help you become a great communicator in this free online course!
Business Communication - Fundamentals of Business Writing
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You will first learn about the conventions that govern written language
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Improve Your Communication Skills & Body Language
In today's society, it is essential to communicate your ideas, thoughts, feelings, and experiences in a clear and concise manner to others
- Body language
- Speaking
- Listening.
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Communication Skills - Perception and Non-Verbal Communication
The first topics covered in this course will be perception, attention, and the various forms of visual perception.
You can also earn the promotion you desire.
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Introduction to Interpersonal Skills
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After that, you'll learn
You will get insight into the principles of effective interpersonal skills for enhancing relationships both within and outside of the office .
Business Etiquette and Professionalism
The discussion of multicultural etiquette and its relevance to the diverse workforce of today concludes this free online course on business etiquette.
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Customer Service Skills
Become expert in customer service and polish your professional communication skills in this free online course.We start by outlining how crucial it is to concentrate on the demands of the client.
The lesson then examines how contemporary telephone etiquette is changing. In order to make sure that everyone is happy, we go over every step of dealing with consumers over the phone and explain how to handle complaints effectively.
Make sure they leave feeling appreciated because people often recall poor customer service experiences.
Lastly, we look at several strategies for handling stress well. Being able to handle work-related stress in a professional and gracious manner is essential to your career and well-being as a customer service worker.
We provide tried-and-true strategies for reducing the stress that comes with dealing with the general population.
Participate in this online training program to advance your profession and develop your customer service abilities.
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BACK TO TOPBasics of Google Sheets
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Office 365 Administration Basics
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In this free online course, "Office 365 Administration Basics," students will learn how to host a domain, manage users, use the onmicrosoft.com domain, and maintain a domain that is well-protected against malware and spam. Why then wait?
Excel for Business Analysts
Master Excel’s specific functions and formulae to conduct business analysis with this free online spreadsheet course.- ‘vlookup’ and ‘hlookup’ business analysis
- Implement ‘index match’ and ‘xlookup’ in Excel
- Logically analyze business data with the ‘if’, ‘ifs’, ‘iferror’, ‘sumif’ and ‘countif’ functions
- Explain how to make better business decisions with ‘if’ functions
- Outline the difference between concatenating and standardizing data
- Demonstrate the difference between the ‘countif’, ‘sumif’ and ‘countif’ functions in Excel
- Describe how to split data using text functions like ‘search’, ‘left’, ‘right’ and ‘mid’
- Standardize and ‘clean’ data for analysis
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Diploma in Leadership and Management Styles
In this free online course, study management and leadership principles and how to apply them in business management.- Distinguish between leadership and management
- List the four stages of self-leadership
- Explain leadership theories
- List the stages of team development
- Discuss how to resolve conflict constructively
- Explain mentor leadership
- Summarize The Goleman Theory of Situational Leadership
- Recall the aspects of the Model of Situational Awareness
- Analyze servant leadership
- List the four main principles of servant leadership
- Describe the four dimensions of emotional intelligence
- Explain the change management process
Group Communication, Teamwork and Leadership
Learn how to establish and facilitate group communication in the workplace with this free online course.- How to define groups and teams
- Discuss how primary and secondary groups meet our interpersonal needs
- Discuss how groups tend to limit their own size and create group norms
- Identify the typical stages in the life cycle of a group
- Describe different types of group members and group member roles
- Identify and describe how to implement seven steps for group problem solving
- Understand how to prepare for and conduct business meetings
- Understand how to use technology to aid in group communications
- Understand the basic principles of organizational communication
- Define teamwork and explain how to overcome various challenges to group success
- Describe the process of leader development
- Describe several different leadership styles and their likely influence on followers
Understanding and Improving Team Culture
Create a culture of continuous improvement in your organization through applying ‘Kaizen’ with this free online course.- How to define ‘team culture’.
- Discuss how culture affects what people do.
- Explain why culture matters.
- List the steps to take to create or change a culture with your team.
- Identify the behavior needed in a ‘continuous improvement’ (CI) culture
- Describe what basic training you should give the team to create a CI culture.
- Recall how to involve everyone in the CI process.
- Recognize and overcome cultural and attitudinal obstacles.
- Evaluate visual management of improvements.
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Leadership Skills and Team Management
Amp up your ability to manage and lead remote teams by enrolling for this comprehensive free online skills course.- How to define 'leadership'
- Discuss the concept of 'management'
- List the traits of a strong leader or manager
- Explain 'emotional intelligence'
- Discuss criticism and feedback
- Explain 'Situation Behavior Impact' or the SBI feedback model
- Summarize conflict management
- Outline effective hiring techniques
- Recall practical tips about remote working
- Outline the basic rules of virtual meetings
- List workplace mental health risks
- Recall five individual difference traits
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